Last updated: 19th July 2026
This Vendor Agreement ("Agreement") governs the relationship between Awesome Mall ("Platform", "we", "us", or "our") and any individual or entity ("Vendor", "you", or "your") who registers to sell products on our e-commerce platform. By submitting a vendor application and accepting these terms, you agree to be bound by this Agreement.
1. Vendor Eligibility & Account
- You must be at least 18 years old and have legal capacity to enter into contracts under the laws of Ghana.
- You must provide accurate, complete, and current information during registration, including a valid business email, phone number, and business address.
- All vendor applications are subject to review and approval by our admin team. Approval will be completed within 24 hours at most.
- You are responsible for maintaining the confidentiality of your vendor account credentials and for all activities under your account.
- Only one vendor account per individual or registered business is permitted unless otherwise agreed in writing.
2. Product Listings & Approval
- All products submitted for listing must be accurately described with clear images, correct pricing, and truthful specifications.
- Vendors must not list prohibited, counterfeit, stolen, or illegal products. Prohibited items include but are not limited to weapons, drugs, hazardous materials, and infringing goods.
- All products are subject to approval by our admin team before they are published on the storefront. The Platform reserves the right to reject or remove any listing at its sole discretion.
- Vendors are responsible for keeping product inventory levels, pricing, and availability information up to date.
- Products must be listed with accurate stock quantities. The Platform may delist products that are consistently out of stock.
3. Pricing & Commission
- Vendors set their own product prices. All prices should be in Ghanaian Cedi (GHS) unless otherwise specified.
- A standard platform commission is applied to each completed sale. The commission rate is set at the time of vendor approval and is displayed in your vendor dashboard.
- The Platform may adjust commission rates with 30 days written notice to vendors.
- Vendors must not manipulate pricing to avoid platform commission or engage in off-platform transaction solicitation.
- Any promotional discounts or coupon campaigns must be approved by the Platform in advance.
4. Platform Logistics & Shipping
- Awesome Mall ("the Platform") manages all customer order shipping, dispatching, and delivery services directly.
- Vendors are responsible for maintaining accurate product stock levels and ensuring products are prepared for platform fulfillment.
- Shipping fees, delivery options, and logistics rules are configured and managed exclusively by the Platform. Vendors do not charge or collect separate shipping fees.
- Platform delivery partners handle door delivery and pickup station fulfillments to ensure safe and timely delivery to customers.
- The Platform provides shipment tracking information and delivery status updates directly to customers.
5. Returns, Refunds & Customer Service
- Vendors must honour the Platform Returns & Refund Policy for all products sold through the Platform.
- Refunds for approved returns will be processed through the Platform. The vendor bears the cost of the refund, including return shipping where applicable.
- Vendors must respond to customer inquiries and complaints within 24 hours. Failure to do so may result in the Platform intervening on your behalf.
- Any disputes arising from product quality, delivery delays, or misrepresentation are the vendor responsibility to resolve in good faith.
- The Platform may issue refunds or chargebacks at its discretion in cases where the vendor fails to resolve a valid customer complaint.
6. Payouts & Vendor Earnings
- Vendor earnings are calculated as the order amount minus the platform commission, returned items, and any applicable fees.
- Earnings are recorded as pending until the order status is marked as Delivered. Pending earnings are displayed in your vendor dashboard.
- Payouts are processed on a regular schedule (e.g., bi-weekly or monthly) as determined by the Platform. Vendors must have valid payout details (bank or mobile money) configured in their profile.
- A minimum payout threshold may apply. Earnings below the threshold will roll over to the next payout cycle.
- The Platform may withhold payouts pending resolution of disputes, chargebacks, or investigations into policy violations.
- Vendors are responsible for any taxes, levies, or duties applicable to their earnings. The Platform does not provide tax advice.
7. Vendor Code of Conduct
- Vendors must conduct themselves professionally and ethically at all times when dealing with customers, the Platform, and other vendors.
- Vendors must not engage in fraudulent activity, including fake orders, fake reviews, price manipulation, or misrepresentation of products.
- Vendors must not use the Platform customer data for any purpose other than fulfilling orders. Unsolicited marketing to customers is strictly prohibited.
- Vendors must not list products on competing platforms at lower prices if doing so violates this Agreement or any separate pricing arrangement.
- Any attempt to circumvent the Platform commission structure, including direct customer solicitation, will result in immediate account suspension.
8. Suspension & Termination
- The Platform reserves the right to suspend or terminate a vendor account at any time, with or without cause, with 7 days written notice.
- Immediate termination without notice may occur for violations of this Agreement, including fraudulent activity, listing prohibited items, or breach of the code of conduct.
- Upon termination, all pending orders must be fulfilled unless otherwise directed by the Platform.
- Any outstanding earnings will be paid out within 30 days of termination, subject to deduction for any outstanding liabilities, chargebacks, or refunds.
- Vendors may terminate this Agreement at any time by providing 14 days written notice and completing all pending orders.
9. Intellectual Property
- Vendors retain all intellectual property rights to their product images, descriptions, and brand materials.
- By listing products on the Platform, vendors grant the Platform a non-exclusive, royalty-free license to display, promote, and distribute their product content for the purpose of facilitating sales.
- Vendors must not use the Platform name, logo, or trademarks without prior written consent.
- Vendors warrant that their product listings do not infringe on any third-party intellectual property rights.
10. Limitation of Liability
- To the maximum extent permitted by Ghanaian law, the Platform shall not be liable for indirect, incidental, or consequential damages arising from the vendor use of the Platform.
- The Platform total liability under this Agreement shall not exceed the total commission paid to the Platform by the vendor in the 12 months preceding the claim.
- The Platform acts as an intermediary and is not responsible for product quality, delivery, or any disputes between vendors and customers, except as expressly provided in this Agreement.
- Vendors agree to indemnify and hold the Platform harmless from any claims, damages, or losses arising from their breach of this Agreement or violation of applicable law.
11. Governing Law & Dispute Resolution
- This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ghana.
- Any disputes arising from this Agreement shall first be resolved through informal negotiation. If the dispute cannot be resolved within 30 days, it shall be referred to mediation in Accra, Ghana.
- If mediation fails, the dispute shall be subject to the exclusive jurisdiction of the courts of Ghana.
- Vendors agree to comply with the Electronic Transactions Act, 2008 (Act 772), the Data Protection Act, 2012 (Act 843), and all other applicable Ghanaian laws.
12. Changes to This Agreement
- The Platform may update this Agreement from time to time. Material changes will be communicated via email and/or a notice on the vendor dashboard at least 14 days before they take effect.
- Continued use of the vendor portal after changes take effect constitutes acceptance of the updated Agreement.
- If you do not agree to the changes, you may terminate this Agreement as outlined in Section 8.
13. Contact Information
For questions about this Agreement, please contact our Vendor Support team:
- Email: awesomeentx@gmail.com
- Phone: 0206994579
- Address: Ghana, Eastern Region, Nsawam
- Vendor Support Hours: Monday – Friday, 8:00 AM – 5:00 PM GMT
